Return Policy

On behalf of MilkCrate, thank you for your business. While we hope that you are pleased with the items you've selected, we do understand that returns are sometimes necessary. When that is the case, we want to make the returns process as clear as possible.

HOWEVER, please note that breast pumps, breast pump accessories, resupply products and all apparel and garments are personal hygiene items and cannot be returned or exchanged.

If MilkCrate makes a shipping error by sending you an item that is not the one you ordered, we will gladly exchange that for the correct product. If there is damage incurred from shipping, you must first file a claim with the carrier and then notify MilkCrate. The customer remains financially responsible for any product eligible to be exchanged until that item is received back into our warehouse and inspected.

  1. All returns and exchanges must be within ten (10) days of the original shipment date.
  2. As noted above, We do not accept returns or exchanges on breast pump parts/accessories or MilkCrate Resupply orders due to the hygienic nature of the product.
  3. Any item eligible for an exchange must be new, unopened, unused, and in their original packaging with the manufacturer's factory seal still intact.
  4. All returns must be pre-Authorized by MilkCrate in order to get a return shipping label. RETURNS WITHOUT PRE-AUTHORIZATION WILL NOT BE GIVEN CREDIT/ACCEPTED.
  5. We recommend using USPS, UPS or FedEx so items can be tracked. MilkCrate is not responsible for items lost or damaged during the return. We cannot process your return until all authorized items are received.
  6. All items will be inspected by MilkCrate upon return to ensure they meet the unopened condition as described above. If the return is sellable, an exchange will be made based upon the agreement made between our Customer and the MilkCrate customer service agent when the shipment problem was brought to our attention.
  7. If our inspection determines the returned item does not meet the requirements listed above, the customer will remain financially responsible for the cost of the item. To protect the health and well-being of those on our inspection team, all items deemed unsellable (including breast pumps, breastfeeding accessories and apparel items) will be destroyed and NOT returned to the customer under any circumstances.
  8. Order cannot be "canceled" or altered once the product has been shipped.
  9. Exceptions, IF made, by speaking with our Customer Service department, MAY be subject to a restocking fee. This will be discussed with you prior to approval of the return.

If you choose to exchange your product due to damage, sizing discrepancy, or incorrect item shipped to you, please email our customer service team at milkcrate@breastfeedatlantallc.com to request information on how you may proceed with your exchange.

Warranty Information

If you are having an issue with your breast pump or breast-feeding accessories, please contact the manufacturer directly to resolve these issues.