Frequently Asked Questions

If it's been more than 5 business days since you applied, please feel free to send an email to billing@gotmilkcrate.com.

In the event your insurance changes, please send an email to billing@gotmilkcrate.com.

We know choosing a breast pump can be overwhelming. We have carefully selected the breast pumps we offer and are confident they work well for a primary pump. If you need help choosing, we have a team of IBCLCs and you can schedule an appointment to discuss.

Breast Pumping Support Services page. 

Having the correct flange size is a huge part of making pumping comfortable, effective, and efficient. If you live in the Metro-Atlanta area, you can schedule an appointment with Breastfeed Atlanta to get professional recommendations about flange sizing. If you live outside Metro-Atlanta, you can consult a local lactation consultant or a lactation consultant who offers virtual flange fittings.

Zomee offers one complimentary set of flanges when you purchase a Zomee breast pump if you need a size that did not come with your pump. You can request those be mailed to you by filling out the Courtesy Flange form on their website. It provides a place to upload a proof of purchase but that is not required to submit the form or request the free set of flanges.

MilkCrate shipments include a variety of breastfeeding and pumping supplies.  Most boxes will contain a standard replacement kit or hands free cup collection kit compatible with your pump, breast milk storage bags and miscellaneous pumping accessories.  Pregnancy support bands and compression socks may only be able to be included once your deductible has been met.

The items we are able to include in your MilkCrate shipment are determined by your available insurance benefits. When you log into your account, you will see your options and be able to select those each month.

Your MilkCrate shipments only include items fully covered by your insurance. As long as you provided accurate and complete information about your insurance, you will never be asked to pay out-of-pocket for items included in your MilkCrate shipment.

If you sign up for MilkCrate when you are still pregnant, we will ship your first box within five (5) business days of placing your order.  Your second box will be scheduled to go out seven (7) days after your estimated due date but at least 30 days after the initial box. Subsequent boxes will be shipped every 4-6 weeks, depending on your insurance coverage.

If you sign up for MilkCrate after your baby has arrived, your first box will ship within five(5) business days from when you place your order.  Subsequent MilkCrate boxes will ship about every 4-6 weeks.

The timing of future boxes can vary because we verify your insurance benefits before each shipment and sometimes have to wait to get information from your insurance company.

There is a lot of variation in how long each insurance policy will cover MilkCrate shipments. Some companies will pay for the first year.

We verify your insurance coverage prior to each shipment so we can be confident your items will be fully covered by your insurance. As long as you provided accurate and complete information about your insurance, you will never be asked to pay out-of-pocket for items included in your MilkCrate shipment.

Insurance companies typically cover the purchase of one breast pump per pregnancy and will not cover a second if you change insurance companies. If you have already purchased a breast pump using any insurance company during this pregnancy, we are unable to file an insurance claim for another breast pump. However, you may still be eligible to sign up for MilkCrate to receive replacement breast pump parts and breastfeeding supplies.

Breastfeed Atlanta is contracted with insurance companies to dispense the first breast pump you purchase using your insurance benefits. If you believe you have insurance coverage to purchase a second breast pump, you may purchase a breast pump from our website and request a superbill so you can submit a claim to your insurance company to request reimbursement However, we are not able to guarantee reimbursement from your insurance company.

Unfortunately, we are unable to accept any returns or exchanges of items included in MilkCrate shipments. If you received an item that appears to be damaged or defective, please reach out to the MilkCrate team via email at customerservice@gotmilkcrate.com or directly to the product manufacturer if this product has already been used.

You will be able to log into your account and make any changes.

Please note that the billing address on file must match the address your insurance company has.  If you are changing addresses, please confirm that you have notified your insurance company and email customerservice@gotmilkcrate.com

When you log into your account, you will have the option to pause your subscription.

Although MilkCrate subscriptions are fully covered by your insurance, we know some patients may request to cancel their MilkCrate subscription early. You can do this by logging into your account and selecting "cancel".

The best way to reach the Milk Crate team is to email them at MilkCrate@Breastfeedatl.com.

You will be able to log in and select the kit you would like for each shipment.

We are in-network providers with:

Aetna, Ambetter, Anthem/Blue Cross Blue Shield, Cigna, Humana, Meritain, UHC, UMR, and Georgia Medicaid (Amerigroup, Caresource, and Peach State).